chapter 3: strategic initiative for implementing competitive advantage

hai everyone and assalamualaikum to my all beloved readers... today in my class i was learn something in chapter 3 that subject is business driven technology.  i baru tahu that before this what i post about this subject actually is wrong because my lecture said that you have to make the comment but not a summary in every chapter.. hihi.. ok totally i'm did wrong. :P

ok... now, i want comment about this subject in chapter 3..  i baru tahu that in the business have the supply chain management (SCM).  what i understand which is the process of input from the material or manufacturer to be the product or service. ok, in my example, when we want produce the product such as syampu dove so starting form the operation manufacturer and go the packaging and go the tesco and the last that product will go the customer. this is the SCM. i think SCM many people do not know what is the SCM right???? hihi.. but i already know. hihi.. :)

ok.. now.. do you know what is the CRM???? of course you all xtau kan..  CRM is customer relationship management ok..!!  which is our company have to make the customer as our regular customer. and make the customer cannot disappointed with our service ok.. thet's very important because it can make our business will improve the profit and the performance our business.

ok next i want to comment about business process reengineering. when we hear this statement like a very difficult to understand right? hahha.. actually it is simple that we want to short term to their process to make the order and serve to the customer.